All your customer service directly from Telegram

All your customer service
directly from Telegram

All your customer service
directly from Telegram

Telegram-managed live chat and support,

effortlessly streamlined.

Telegram-managed live chat and support,

effortlessly streamlined.

Telegram-managed live chat and support,

effortlessly streamlined.

Get started
Get started
Get started

Centralize Your Customer Interaction

Centralize Your Customer Interaction

Unify chats from web and Telegram in a single dashboard. Turn insights into actions and streamline team collaboration.

Unify chats from web and Telegram in a single dashboard. Turn insights into actions and streamline team collaboration.

WEBSHOP
WEBSHOP

Data Hub

Centralise your data

Centralise your data

Insights

Access customer logs via Telegram

Access customer logs via Telegram

Collaboration

Handle new requests within a group chat

Handle new requests within a group chat

Powered by cutting-edge tech.

Powered by cutting-edge tech.

Our infrastructure is backed by state-of-the-art technology, trusted by leading enterprises worldwide, ensuring reliability and performance.

Globally available

Globally available

Up to 30 messages/sec throughput

Up to 30 messages/sec throughput

Unlimited Storage via Telegram Cloud

Unlimited Storage via Telegram Cloud

AI Powered Plugins

Up to 100PB storage per team account

Chatbot with Knowledge Base Search

Simplify with Visual Flow Builder

Simplify with Visual Flow Builder

Simplify with Visual Flow Builder

Design your support system’s frontline with our intuitive builder, reducing workload and streamlining common queries.

Design your support system’s frontline with our intuitive builder, reducing workload and streamlining common queries.

Design your support system’s frontline with our intuitive builder, reducing workload and streamlining common queries.

Put it all together with no code

After a one-time setup with Telegram to link your bot, our drag-and-drop interface makes designing your customer support flow a breeze.

After a one-time setup with Telegram to link your bot, our drag-and-drop interface makes designing your customer support flow a breeze.

Get started

  • Engagement Insights

    Understand peak activity times, customer query trends, and your team’s responsiveness to optimize your support schedule and resources.

  • Conversion Analysis

    Follow customer's journey through your support funnel. Identify at which stages customers are most engaged, where they drop off, and what drives them to resolution.

  • Loyalty Tracking

    Gauge the success of your long-term customer relations. Track repeated interactions, resolution follow-ups, and the overall stickiness of your service.

  • Resolution Metrics

    Delve into the effectiveness of your problem-solving process. Breaking down resolution times and success rates, for actionable insights to boost customer satisfaction.

Web or Telegram

Whatever platform your customer uses.

Group Notifications

New support requests viewable in a group chat.

Automated Replies

Answer FAQs before it ever reaches your team.

No Code

Build the entire system without a single line of code.

Customer Journeys

Detailed reports to learn about customers

Web Customization

Triage issues before offering chat support

Queue Management

Say goodbye to overwhelming chat support demand.

User Flow Reporting

Track how vistors go through your support channels.

Free

Perfect for getting started.

$0
free forever

3 Agents

50 Conversations

Text Chats

Telegram Chat

Sign up for Free

Pro

Complete & End-to-End Service

$49

per organisation/month

Unlimited Agents + Team Support

Unlimited Conversations

Image + Video Uploads

Unlimited Media Storage

Group Chat Support

Web + Telegram Chat

Try for Free

Enterprise

Flexible power and security.

From

$899

Fully Customisable

Everything in Pro

Dedicated Instances

Enterprise-Grade Security

Contact Us

Create an unforgettable customer experience

Secure your spot now for a guided setup experience - no strings attached!

Create an unforgettable customer experience

Secure your spot now for a guided setup experience - no strings attached!

Create an unforgettable customer experience

Secure your spot now for a guided setup experience - no strings attached!

© 2024 Tecusu. All Rights reserved

© 2024 Tecusu. All Rights reserved